Darshan.G

IT Support Engineer

Bangalore, IN.

About

Highly motivated IT Support Engineer with a Two year of hands-on experience in on-site and remote technical support, specializing in Windows OS, computer hardware, and networking CCTV Operator. Proven ability to diagnose complex technical issues, optimize system performance, and ensure high system availability. Eager to leverage strong problem-solving skills and a collaborative approach to drive efficient IT operations and enhance user satisfaction.

Work

Nirvaa Solution PVT LTD

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CCTV Residential Engineer

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Summary

Dedicated and detail-oriented CCTV Residential Engineer in surveillance system installation, operation, and maintenance at client sites, including large-scale industrial facilities. Currently deployed at BHEL Client site, ensuring reliable security infrastructure and 24/7 monitoring solutions. Skilled in handling IP and analog CCTV systems, DVR/NVR configuration, access control integration, and network troubleshooting. Proficient in preventive and corrective maintenance, fault diagnosis, and vendor coordination to minimize downtime. Known for adhering to safety standards, delivering client satisfaction, and providing timely technical support in high-security environments.

Highlights

CCTV System Installation & Maintenance (IP & Analog) DVR/NVR Configuration & Video Management Software Network Troubleshooting (LAN/WAN, Switches, Routers) Preventive & Corrective Maintenance Incident Reporting & Documentation Vendor & Client Coordination 24/7 On-site Technical Support Compliance with Safety & Security Standards

Indian Computer Corporation

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Customer Support Engineer

Bangalore, Karnataka, India

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Summary

Managed comprehensive IT system installation, maintenance, and troubleshooting for BHEL, ensuring optimal performance and high user satisfaction across diverse hardware, software, and networking environments.

Highlights

Provided comprehensive on-site and remote technical support to BHEL users, resolving diverse hardware, software, and networking issues to significantly minimize system downtime by an estimated 20%.

Managed the full lifecycle of IT systems, including installation, maintenance, diagnosis, troubleshooting, and backup/recovery operations, ensuring 99.9% system availability and data integrity.

Configured and maintained critical infrastructure components such as VM Ware (VDI) servers, Active Directory, and HPE Aruba L1 Switches, optimizing network and virtual desktop performance for over 500 users.

Executed software installations and configurations for Microsoft Office and client applications, alongside managing HP printer hardware/software, enhancing end-user productivity across the organization.

Deployed and maintained various IP camera systems (Dome, Bullet, PTZ, Wireless), contributing to enhanced security and surveillance capabilities across multiple sites.

BHEL (Apprenticeship)

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Customer Support Engineer (Apprentice)

Bangalore, Karnataka, India

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Summary

Gained foundational experience in IT support and hardware maintenance during a one-year apprenticeship, focusing on system deployment and peripheral management to ensure reliable office operations.

Highlights

Installed and configured various Windows operating systems (7, 8, 10, 11) for end-users, ensuring seamless system readiness and compatibility for over 100 devices.

Provided expert support and troubleshooting for a range of peripherals, including inkjet, HP laser printers, photocopiers, and scanners, maintaining optimal functionality and reducing downtime by 15%.

Configured Microsoft Outlook 365 for multiple users, facilitating efficient email communication and resolving issues promptly to enhance productivity.

Performed comprehensive troubleshooting for printers and scanners, restoring device functionality and minimizing user disruption, improving operational continuity.

Installed and maintained essential computer hardware and peripherals, ensuring reliable operation and extended lifespan for critical office infrastructure.

Education

Govt ITI in Peenya

Bangalore, Karnataka, India
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Certificate Computer Operator Programming Assistance

V. E. S in Nandini layout

Bangalore, Karnataka, India
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High School Diploma Secondary Education

Languages

Kannada

Native

English

Fluent

Hindi

Conversational

Certificates

Computer Hardware and Software

Coursera

Introduction to Networks

Infosys Springboard

Service Desk Job Simulation

Datacom

Skills

IT Support & Troubleshooting

Help Desk, Problem Troubleshooting, Remote Support, IT Issue Diagnosis, Printer Troubleshooting, Scanner Troubleshooting, Service Desk Operations.

Networking

Basic Networking, Network Cable Testing & Crimping, HPE Aruba L1 Switches Configuration, Network Connectivity, IP Camera Configuration.

Hardware Management

Computer Hardware Installation, Hardware Maintenance, Printer Hardware, Computer Peripherals.

Systems Administrator

Microsoft Office, MS Outlook, VM Ware (VDI), Active Directory (AD) Server Maintenance, Software Installation, Application Configuration, Backup & Recovery.

CCTV

CCTV Installation (IP & Analog DVR/NVR Configuration, 24/7 On-site Technical Support, DVR/NVR Configuration, Camera Alignment & Positioning, Backup & Data Storage Solutions, Daily Check Camera Recording Status.

Darshan.G